Privacy Policy
1. Introduction
Japan Adventures Co., Ltd. ("we", "us", or "the Company"), operating the Trail Run Japan service, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Company Information
Japan Adventures Co., Ltd. (Japan Adventures株式会社)
Japan Travel Agency License No. 2-1259
Email: info@trailrunningjapan.com
3. Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and mailing address
- Passport details and nationality (for booking arrangements)
- Dietary requirements, medical conditions, and fitness information relevant to your tour
- Payment information (processed securely through third-party payment providers)
- Communication records (emails, inquiry forms, and correspondence)
- Website usage data including cookies, IP address, browser type, and pages visited
4. How We Use Your Information
We use the information we collect for the following purposes:
- To arrange and manage your trail running tour, including accommodation, transportation, and guide services
- To communicate with you about your booking, provide pre-trip information, and respond to inquiries
- To share necessary details with local partners (accommodation providers, transport operators, guides) to fulfill your booking
- To improve our website, services, and customer experience
- To send you promotional communications (only with your explicit consent, and you may opt out at any time)
- To comply with legal and regulatory obligations under Japanese law
5. Sharing of Information
We may share your personal information with:
- Accommodation providers (ryokans, minshuku, hotels) in Japan to secure your reservations
- Transportation companies (rail operators, local transport) for booking purposes
- Local guides and partner organizations directly involved in delivering your tour
- Payment processing services to complete transactions
- Legal authorities when required by law or to protect our rights
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.
6. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies required for website functionality
- Analytics cookies (such as Google Analytics) to understand how visitors use our site
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking-related records are retained for a minimum of 5 years in accordance with Japanese travel agency regulations.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Japan Personal Information Protection Commission if you believe your data has been mishandled
To exercise any of these rights, please contact us at info@trailrunningjapan.com.
10. International Data Transfers
As an international travel service, your data may be shared with partners and service providers located outside of Japan for the purpose of fulfilling your booking. We ensure that appropriate safeguards are in place to protect your data in accordance with the Act on the Protection of Personal Information (APPI) of Japan.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically for any changes.
12. Contact
If you have any questions about this Privacy Policy, please contact us at:
Japan Adventures Co., Ltd.
Email: info@trailrunningjapan.com